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Frequently asked questions
FAQ
Yes, every piece in our gallery is an authentic, one-of-a-kind original, completely hand-painted in Italy. We exclusively use premium-grade Italian materials to ensure lasting museum-quality standards:Mediums: Professional-grade Italian pigments (such as Maimeri).Supports: Premium Italian-woven canvases stretched over frames crafted from sustainably managed Italian timber.Protection: Non-toxic finishes sealed with a top-tier anti-yellowing varnish to preserve vibrancy over decades. Each artwork is delivered with a Certificate of Authenticity signed by the artist.
Packaging: Meticulously secured using heavy-duty multi-layer protection (high-density bubble wrap, reinforced corner guards, and rigid external casing).Processing: Orders are prepared and handed to the courier within 2 to 3 business days.Delivery: Typically 5 business days across Italy and roughly 2 weeks for worldwide destinations.
Returns: You may request a return within 14 days of delivery under Europe legal guidelines. Return shipping fees are the buyer's responsibility.Refund criteria: Refunds are processed only after the artwork is received and inspected to confirm it remains in pristine, undamaged condition.Client damage liability: No refunds will be issued if the artwork is damaged, altered, or mishandled by the client, or during return transit due to improper packaging.Transit mishaps: All parcels are fully insured. If severe damage occurs during transit, inspect the package, note it as "subject to inspection" with the driver, and report it within 48 hours with photos.
Along with the artwork, you will find a QR code card. Simply scan it with your phone, enter your email address on the page, and instantly download our comprehensive digital care guide. It features simple instructions for safeguarding oil or acrylic surfaces over time, avoiding direct sunlight or thermal extremes, and dusting safely.
Yes, absolutely. I am an artist of Chinese origins based in Italy, where I create all my original artworks in my studio. I regularly ship both within Italy and internationally (including Europe, Ireland, the United States, and worldwide). Every painting is carefully packed using professional, secure protective materials and shipped with a tracked courier, accompanied by a signed Certificate of Authenticity to ensure a safe purchase wherever you are located.
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